Authorities
ACT ↗ Authority for Working Conditions Monitors compliance with labour rules and workplace health and safety; receives complaints, including anonymous ones.
Administrador do condomínio ↗ Condominium administrator (Civil Code) Carries out the assembly decisions, collects expenses and represents the condominium in court.
AMT ↗ Mobility and Transport Authority Regulates land and river transport and receives passenger complaints through its User Portal.
ANAC ↗ National Civil Aviation Authority Enforces air passenger rights (Regulation EC 261/2004) and receives complaints after the airline.
ANACOM ↗ National Communications Authority Communications regulator; reviews complaints but does not settle the dispute with the operator.
ANSR ↗ National Road Safety Authority Applies road traffic offence law: paying, contesting or paying in instalments through the Offences Portal.
APA ↗ Portuguese Environment Agency Lists who handles each type of noise and where to file a complaint (iFAMA portal).
ASAE ↗ Food and Economic Safety Authority Its website has a Complaints Book section and it fines in some cases under this regime.
Autoridade Tributária ↗ Tax and Customs Authority (Finance Portal) Receives the lease communication, made by the landlord.
Autoridade Tributária ↗ Tax and Customs Authority Issues the Taxpayer Card for EU and third-country citizens.
Banco de Portugal ↗ Bank of Portugal (Bank Customer Portal) Receives complaints against banks and other payment service providers.
BAS ↗ Tenant and Landlord Desk Handles the special eviction procedure and rental injunctions. It replaced the former National Rental Desk (BNA).
Centros de Arbitragem de Consumo ↗ CNIACC and the network of Consumer Dispute Arbitration Centres Resolve consumer disputes through mediation, conciliation and arbitration.
CITE ↗ Commission for Equality in Labour and Employment Deals with equality, discrimination, harassment and parenthood protection; has a toll-free line.
CNPD ↗ National Data Protection Commission Data protection authority; has a section for citizens to file a complaint.
DECO ↗ Portuguese Consumer Defence Association Consumer association with a form to ask for help with a complaint.
ERS ↗ Health Regulatory Authority Regulator of private, cooperative and social healthcare providers.
ERSAR ↗ Water and Waste Services Regulatory Authority Receives complaints from users of water, sanitation and waste services.
ERSE ↗ Energy Services Regulatory Authority Energy regulator; helps with supplier disputes but cannot impose solutions.
gov.pt ↗ gov.pt portal (renting guide) Official guide to the lease, deposit, receipts and problems with a rented home.
Julgados de Paz ↗ Justices of the Peace courts (Ministry of Justice) Small civil courts with optional mediation. They handle, among others, condominium rights and duties and urban rentals (except eviction).
Livro de Reclamações ↗ Complaints Book (paper and electronic) Official platform to complain about a business; an electronic complaint is as valid as a paper one.
Polícia Judiciária ↗ Criminal Investigation Police Police that receives reports of scams, including fake calls in the PJ name.
Portal da Habitação ↗ Housing Portal (IHRU) Publishes the yearly rent update coefficients and information on the rental regime (NRAU).
PSP e GNR ↗ Police authorities (PSP and GNR) Receive neighbourhood noise complaints and can order the disturbance to stop.
Queixa Eletrónica ↗ Electronic Complaint System (GNR and PSP) Lets you file certain crimes, including fraud (burla), online with the GNR or PSP.
SNS 24 ↗ National Health Service 24 Advice line that directs you to the right health unit. Emergencies: 112.
Turismo de Portugal ↗ Turismo de Portugal (Arbitration Commission) Handles requests to the Arbitration Commission for package travel.