Got a problem? We show the way.
Say what is wrong and see, step by step, who to turn to in Portugal, what to prepare and how long it may take. Every fact links to its official source.
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A problem with my rentalDeposit, rent, repairs, lease registration or eviction: who to turn to, as tenant or landlord. I was scammed or defraudedPhishing, fake calls, deceptive transfers or a card used without permission: what to do and who to report to. I lost documents or they were stolenCitizen Card, driving licence, passport or wallet: what to cancel, where to report and how to get new ones. I dispute a bill or contractEnergy, water, communications or bank: who to complain to and the deadlines in the law. I got bad serviceRestaurant, shop, repair shop, gym or clinic: how to complain with the Complaints Book and when to use arbitration. I got a traffic finePay, contest or ask for instalments: what to do with a traffic fine and who to contact. I have a problem at workUnpaid wages, dismissal, safety or discrimination: who to turn to (ACT, CITE, Social Security). I bought something faultyLegal guarantee, returns for online purchases and how to complain when the seller does not fix it. I want to complain about healthcareComplaints Book, ERS and SNS 24: how to complain about hospitals, health centres and clinics. My neighbour is too noisyLoud music, parties, pets or building work: who to turn to depending on the source and time of the noise. Condominium problemsAdministrator, assembly, fees or disputes between owners: what the law says and where to get help. Delayed flight or a travel problemDelayed or cancelled flight, package holiday, train or bus: who to complain to (ANAC, AMT, Turismo de Portugal).
Last checked: 6 November 2026