I lost documents or they were stolen

Citizen Card, driving licence, passport or wallet: what to cancel, where to report and how to get new ones.

All paths

For those who prefer to read everything at once.

Lost Citizen Card: cancel and request a new one

Who to contact: IRN

Cancel the card. You can do it online, in the gov.pt app or on the gov.pt portal. Official source ↗
You can also cancel by phone on the Citizen Card line, open 24 hours a day, 7 days a week. Official source ↗
After cancelling, request the renewal: online or in person at an IRN desk. Official source ↗
If the card is lost or stolen, you must cancel it before renewing it. Official source ↗

List the missing documents and keep the police report, if any. Official source ↗

A lost or stolen card must be cancelled within 10 days of learning what happened. After that it cannot be reactivated and you must request a renewal. Official source ↗
If you need the card quickly, ask for urgency when you apply. Official source ↗

Lost driving licence: request a duplicate

Who to contact: IMT

Request a duplicate of the driving licence: it is possible in case of loss, theft or destruction. Official source ↗
The request can be made in the gov.pt app, on the gov.pt portal or in person. Official source ↗

Until you receive the duplicate you may drive if you hold the replacement slip issued by IMT. Official source ↗

Lost passport: request a new one

Who to contact: IRN

There is no duplicate passport: a new passport is issued. Official source ↗
You can request it as normal, urgent or urgent at the airport. Official source ↗
You can report the loss of the passport to Banco de Portugal to prevent identity theft, attaching the police report. Official source ↗Official source ↗

Lost taxpayer card

Who to contact: Autoridade Tributária

For nationals and Brazilians under the Porto Seguro Treaty, the Taxpayer Card was replaced by the Citizen Card: there is no duplicate to request. Official source ↗
Requesting a duplicate taxpayer card is only available to EU citizens or third-country nationals. Official source ↗

My wallet or documents were stolen

Who to contact: Queixa Eletrónica

Cancel or block the bank cards immediately. Official source ↗
If you cannot reach your bank, you can contact SIBS. Official source ↗
Go to a PSP station or GNR post as soon as possible and keep the report of the incident. Official source ↗
For theft or robbery you can use the Electronic Complaint, which forwards it to the GNR or PSP. In an emergency, call 112. Official source ↗Official source ↗
Cancel the Citizen Card and request the missing documents (duplicates). Official source ↗Official source ↗
You can report the loss to Banco de Portugal to prevent identity theft, attaching the police complaint. Official source ↗Official source ↗
Check whether the documents were handed in to the security forces on the MAI Lost and Found page. Official source ↗